Refund and Returns Policy


Effective Date: January 2, 2025

At PipiBabyLand, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

  • We accept returns on most products within 30 days of purchase.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Certain products, such as personalized items, intimate apparel, and final sale items, are non-returnable.

2. Return Process

To return an item, follow these steps:

  • Step 1: Contact us at info@pipibabyland.net within 30 days of receiving your order to request a return authorization.
  • Step 2: Provide your order number and details of the item(s) you wish to return.
  • Step 3: Our customer service team will issue a return authorization and provide you with instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items returned to us. We cannot guarantee that we will receive your returned item.
  • PipiBabyLand is not responsible for lost or damaged returns in transit.

4. Refund Process

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to be processed, depending on your payment provider.

5. Exchanges

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

6. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at info@pipibabyland.net with your order number and details of the issue.
  • We will provide you with a return shipping label and issue a full refund or replacement, depending on your preference.

7. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made items
  • Intimate apparel or baby clothing that has been worn
  • Products marked as final sale

8. Late or Missing Refunds

  • If you have not received your refund within the expected time frame, first check your bank account or payment provider.
  • If the issue persists, please contact us at info@pipibabyland.net, and we will assist you further.

9. Changes to Refund and Returns Policy

We may update or revise this Refund and Returns Policy from time to time. The latest version will always be available on this page with the updated “Effective Date.” By continuing to use our website or make a purchase, you agree to any changes to this policy.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

PipiBabyLand
Email: info@pipibabyland.net
Phone: (212) 555-7623
Website: https://pipibabyland.net